Responsible Gaming

Gamble for entertainment, not income

Gambling involves risk, and there is no guaranteed way to predict or control the outcome of a game. Each result is determined by the relevant game rules and random chance where applicable. Previous wins or losses do not improve the likelihood of a future result. A winning streak does not mean that another win is due, and a loss does not need to be recovered by placing another bet.

Before you gamble, decide how much time and money you can comfortably spend. Only use money that is available after essential costs such as rent, mortgage payments, food, utilities, education, transport and other regular commitments have been covered. Never use borrowed money, credit intended for necessities or money set aside for someone else. If losing the amount would cause stress or affect your daily life, it is more than you should gamble.

Simple principles for safer play

• Set a spending limit before you start and stop when the limit is reached.
• Set a time limit and take regular breaks away from the website or app.
• Keep gambling separate from essential household spending.
• Do not chase losses by increasing your bets or gambling for longer.
• Avoid gambling when you are upset, stressed, tired, angry or affected by alcohol or other drugs.
• Treat any winnings as a possible outcome, not as a reliable source of income.
• Do not gamble to celebrate, escape problems or change your mood.
• Keep your gambling activity private from children and do not allow anyone under 18 to use your account.

Gambling is not suitable for everyone. In Australia, gambling is for people aged 18 and over. If you are under 18, do not create or use a gambling account. Parents, guardians and account holders should take reasonable steps to prevent children and other unauthorised people from accessing gambling services or devices.

Set limits and take control

Planning your gambling before you begin can make it easier to stay within your intended boundaries. Consider setting a personal budget for a session, a week or another period that suits your circumstances. A budget should be based on money you can afford to lose, not on expected winnings. Once your budget has been used, stop gambling rather than adding more funds.

Where account tools are available, you may be able to use features such as deposit limits, loss limits, session reminders, activity statements, temporary breaks or account closure. The availability and operation of these tools can depend on the service and applicable requirements. Read the information shown in your account carefully and choose settings that support your own plan.

Before starting a session

1. Decide the maximum amount you are prepared to spend.
2. Decide how long the session will last.
3. Make sure essential bills and commitments have already been considered.
4. Choose limits before playing, when you are calm and thinking clearly.
5. Plan what you will do when your time or money limit is reached.
6. Avoid changing your limits during a session because of a win, loss or strong emotion.

A break can be useful even when gambling does not feel harmful. Step away from the service, close the gambling application and spend time on another activity. Exercise, contact with family or friends, hobbies and ordinary daily routines can help provide perspective. If you find it difficult to take a break, stop gambling and consider using a longer account break, self-exclusion option or account closure where available.

If you share financial responsibilities with another person, consider discussing a gambling budget with them. Keeping clear records of deposits, withdrawals, time spent and total results may help you understand your actual activity. Looking only at individual wins can give a misleading impression, so consider the overall amount spent over time.

Recognise the signs of gambling harm

Gambling harm can develop gradually. It may affect finances, relationships, work, study, physical health and emotional wellbeing. You do not need to wait until a serious crisis occurs before asking for help. Speaking with a support service early can make it easier to understand what is happening and consider practical changes.

Possible warning signs

• Spending more time or money gambling than you intended.
• Repeatedly trying to win back money that has been lost.
• Increasing bet amounts to achieve the same excitement.
• Feeling restless, irritable or uncomfortable when trying to stop.
• Thinking about gambling throughout the day or finding it difficult to focus on other activities.
• Hiding gambling activity, losses or account transactions from family or friends.
• Borrowing money, selling belongings or using credit to gamble.
• Missing bills, work, study, appointments or family commitments because of gambling.
• Arguing with people close to you about gambling.
• Feeling anxious, depressed, ashamed or hopeless after gambling.
• Gambling to escape stress, loneliness, sadness or other difficult feelings.
• Returning to gambling after deciding to stop.

One warning sign may be enough to pause and review your behaviour. Several signs may indicate that gambling is causing harm or becoming difficult to control. Do not try to solve gambling losses by gambling more. Consider stopping immediately, protecting access to money, telling someone you trust and seeking professional guidance.

Support for you or someone close to you

Confidential gambling support is available in Australia through Gambling Help Online and through gambling support services in your state or territory. These services can provide information, counselling and practical strategies for reducing or stopping gambling. You can seek help for yourself or ask for guidance about supporting a family member, friend or colleague. Financial counselling may also be useful if gambling has affected bills, debts or other financial commitments.

If you feel overwhelmed, unsafe or at risk of harming yourself or another person, stop gambling and seek urgent assistance from appropriate emergency or crisis services. You can also speak with a health professional or someone you trust. You do not have to manage the situation alone.

Account protection and Casino Bello's approach

Casino Bello expects account holders to provide accurate information, use only their own account and keep login credentials secure. Do not share your password, payment details or account access with another person. If you believe someone else has accessed your account, change your credentials where possible and contact Casino Bello through the support options displayed on the website.

Casino Bello may apply account checks and other safeguards in accordance with applicable requirements. Players may be asked to confirm their identity, age or source of funds. These checks are intended to help protect the service, support lawful account use and reduce risks associated with underage gambling, fraud and financial harm. Players should provide information that is complete and accurate when requested.

Taking a longer break or closing an account

If short breaks and personal limits are not enough, consider asking Casino Bello about the account restriction, self-exclusion or closure options that may be available. Be clear that you want to stop or limit gambling and follow the instructions provided. Do not create another account or use another person's account to get around a restriction. If you have requested self-exclusion or closure, seek support if you feel an urge to gamble again.

Account restrictions are only one part of a safer gambling plan. You may also wish to remove saved payment methods, block gambling applications or websites using available device tools, avoid promotional communications where this option is offered and ask a trusted person to help you manage access to money. A qualified support professional can help you choose steps that fit your circumstances.

Our shared responsibility

Responsible gambling works best when players and gambling operators each take sensible steps. Casino Bello provides information intended to help players make informed choices, but no tool can replace personal awareness or professional support. Players are responsible for understanding their own limits, complying with applicable age and account requirements and stopping when gambling is no longer enjoyable or affordable.

Please review this page before using the service and return to it whenever you need a reminder of safer gambling practices. If you have concerns about your gambling, act early: pause your activity, use available account controls and contact an appropriate support service. Asking for help is a practical step towards protecting your finances, relationships and wellbeing.